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Atlantic Business Continuity Services

Scott Cave Honored with State Commendation Ribbon

August 1, 2018Scott CaveNews

SCEMD Director Kim Stenson presents Scott Cave with the State Commendation Ribbon.

Last year the South Carolina Emergency Management Division (SCEMD) launched a series of workshops to promote business emergency preparedness to the private sector. Atlantic’s founder and principal, Scott Cave, agreed to partner with SCEMD in facilitating these workshops, but instead of using the typical lecture workshop to convey the preparedness message, he recommended an interactive series of hurricane tabletop exercises. Mr. Cave has achieved the Master Exercise Practitioner designation through FEMA’s Emergency Management Institute and leads dozens of exercises each year for Atlantic’s customers and in various workshops. SCEMD agreed to this interactive format and launched a Coastal Resilience Exercise series in Charleston, Georgetown, and Horry counties. Mr. Cave designed and facilitated the exercises to wide and diverse audiences of businesses between August, 2017 and April, 2018.

On June 12, 2018, Mr. Cave was invited to the SCEMD headquarters in Columbia, SC to receive the State Commendation Ribbon in recognition of these efforts. The commendation reads as follows:

“Mr. Scott Cave is commended for notably superior devotion to community and exemplary performance of duty as a Senior Facilitator for the South Carolina Emergency Management Division’s Coastal Resilience Exercise series for the period 25 August 2017 through 25 April 2018. Mr. Cave personally developed and was instrumental in the delivery of three separate tabletop exercises designed to promote emergency preparedness and continuity for the private sector in Charleston, Georgetown, and Horry counties. Mr. Cave’s broad wealth of experience and expertise in business disaster planning, coupled with his unparalleled willingness to volunteer personal time and hours from his own business to share critical best practices has greatly advanced the level of disaster preparedness of South Carolina’s coastal business community. Scott Cave’s superior performance brings great credit upon himself, the South Carolina Emergency Management Division, and the Military Department of South Carolina.

Signed R. Van McCarty
Major General, SCARNG
Deputy Adjutant General”

We at Atlantic are honored by this recognition and appreciate our ongoing partnership with the South Carolina Emergency Management Division. We look forward to working with SCEMD as we explore the possibility of extending this series of workshops and exercises over the coming months.

2017 Hurricane Season Readiness Tips

Start Planning Now for a Better Recovery

Hurricane Season is upon us, and the predictions and forecasts are generating many of the same questions in recent years:

Will we see El Niño this year, which may inhibit hurricane activity in the Atlantic?

How warm will the tropics be this year, and what will that mean for hurricane intensity?

These and many other hurricane questions are often difficult to answer accurately and confidently, even by the experts. However there is one question with a simple and certain answer.

When should you start planning for Hurricane Season? Now.

Hurricane Season begins June 1 and runs through November 30.

Although most of the powerful hurricanes generally occur between August and October, we have seen tropical systems appear earlier and sometimes even before the official June 1 start of the season. The reality is that we never know when and where these systems will form, so best practice is to have your organization’s plan ready to go by June 1.

When you consider the difficultly in completing this type of planning during the summer months with vacation schedules and other competing priorities, the best time for most organizations to complete their hurricane planning is in May or June.

We have reviewed many hurricane plans from a variety of organizations, businesses, and municipalities over the years, and have seen first-hand where most of these plans fall short. Following are three of the most common issues we see in hurricane plans that could lead to a poor or lengthy recovery from the next storm.

Does your Hurricane Plan suffer from any of the following issues?

1) Detailed preparation but vague recovery

Most hurricane plans we review fall into this trap. The plan may have 20 pages of detail covering the actions to be performed leading up to the hurricane, but only one or two pages of actions after the hurricane. The preparatory steps are important, but the recovery steps are even more important. The purpose of your plan should be a quick and effective recovery, so don’t skimp on this section of your plan.

2) Assumption of immediate return

Many hurricane plans assume that everyone will be able to return to their office, business, and homes very soon after the hurricane passes. Unfortunately, the failure to plan for lengthy evacuations can lead to disastrous results, and these stories have been told repeatedly after Katrina and Sandy. Make sure your plan anticipates the need to establish temporary office and housing inland for extended periods of time.

3) Limited or no alternate communications

Most of the plans we review do not have adequate redundancy for communication systems. After life safety, communications is the top priority for any organization following a hurricane or any other disaster. It is an all too common, but faulty assumption that standard landline, cellular, or internet access will be available following a significant regional disaster like a hurricane. Plans must account for the need for alternate communications to your employees, customers, vendors, and other stakeholders.

We will cover additional hurricane planning tips in future articles. Please share your questions about your hurricane plan so we can address those as well.

RESOLVE TODAY:

Now is the time to start, review, or update your Hurricane Plan. Start by taking our Readiness Assessment to benchmark your organizational readiness for hurricanes and other disasters. Then contact us for a complementary review or your Hurricane Plan by one of our certified experts.

Getting Ready for Hurricane Season – Practice makes Prepared

As the 2016 Hurricane Season opens, another year has passed since most organizations have experienced one of these devastating storms. Many years or even decades have passed since communities or organizations in Florida, Georgia, South Carolina, North Carolina and many other states have experienced the full impact of a major hurricane. While most are thankful and rejoice in this reprieve, the reality is that the more removed we are from experiencing a hurricane the less prepared we are for the next one… unless we practice.

Over more than ten years of working with organizations to prepare annually for each hurricane season, we have found that the best indicator of an organization’s hurricane readiness is the extent to which it actively tests, or exercises, its hurricane plan. We have reviewed all types of hurricane plans of varying complexity, detail, and length, and even the most impressive looking plans can be rendered ineffective if they haven’t been exercised, especially within the current year.

The main problem with most plans is the people responsible for implementing them. People are often the weakest link in any hurricane plan because people require regular training and practice to become proficient at most tasks, especially during the stress of a crisis or disaster. If we expect people to perform their crisis responsibilities effectively during one of the most stressful events of their lives, then we must give them the opportunity to practice these tasks, at the very least annually.

Hurricane exercises also identify plan gaps, issues, and false assumptions that refine and improve the plan and the organization’s overall readiness. Exercises improve the plan in a unique way by placing the organization, people, and plan through the many expected and unexpected impacts in a simulated and relatively stress-free environment. The improvement plan that results from these exercises allows an organization to put lessons learned into action, yielding a much higher degree of preparedness and overall readiness.

Fortunately, more organizations are making exercises an active and integral element of their overall continuity or preparedness program. Over the first half of 2016 Atlantic facilitated (or as of this writing was scheduled to facilitate) at least a dozen exercises. Following are some best practices that we have learned through this recent and prior exercise experience:

1. Just do it. Plan and schedule your exercise now before other projects or priorities get in the way. Put it on your calendar at least 6 weeks from now and start planning for it.

2. Dust off that plan. Make sure your plan is ready to be tested. Spend some time reviewing, discussing, and updating the plan in preparation for the exercise.

3. Train first. Don’t throw your people into an exercise “cold” without some training on the plan they are supposed to test. Warm them up with a thorough review of the plan, their roles and responsibilities.

4. Crawl, Walk, Run. While it may be tempting to use that worst-case scenario Category 5 hurricane for your first exercise, it probably won’t accomplish much. Set realistic objectives for each exercise and design the scenario to reasonably achieve them without excessive complexity. Exercises should begin with a relatively simple scenario and build in complexity and difficulty over time through successive exercises.

Make sure your organization is ready for this hurricane season. Schedule your hurricane exercise today using the tips listed above. If you’d like an experienced facilitator to help with your exercise, please contact us so we can partner with you in this critical best practice and leading indicator for hurricane readiness.

Resolve to be Resilient in 2016

As many of us begin 2016 with a list of resolutions, it is important to consider the one resolution that could actually save your organization when the next crisis or disaster occurs. Resolve to be resilient by implementing these three steps to begin your path towards a resilient 2016 and beyond.

1. Expect the Unexpected. One lesson learned from the October 2015 flooding in South Carolina was the rapid timeline that many disasters follow. A large rain system can quickly turn into a 1,000-year flood. Resilient organizations don’t limit their planning to predictable events like a hurricane or utility failure. Expand your planning horizon to consider worst-case scenarios that often come with little warning, such as earthquakes, loss of key employee, and terrorism. These events continue to occur with regular frequency and require more diligent advanced preparation, starting with the remaining two steps below.

2. Develop multiple recovery strategies. Too many plans that we review are based on a single recovery strategy, whether it is a single alternate worksite, a single IT recovery method, or a single method of emergency communications. Recent events like the South Carolina flooding and others have shown that plans often don’t go according to plan. The best plans often are those that have multiple options. When you identify the critical elements of your organization that require timely recovery, be sure to develop multiple recovery strategies for each. That means multiple alternate worksites or strategies, multiple IT recovery methods and options, multiple communications methods (not just relying on cell phones and email), and so on. Resilience often depends on flexibility and having several options available.

3. Prepare your workforce. People are the most valuable asset of any organization, but often are the weak link when plans are activated in response to a crisis. Schedule time on your calendar in 2016 to prepare, train, and test your staff’s ability to implement plans when needed. Make a recurring quarterly (good) or monthly (better) appointment to prepare your people for the various plans and conditions they may face. Schedule time during annual reviews to talk to each person about their home and family emergency preparations. Review cross-training gaps and identify multiple back-ups for each key position. Make your workforce resilient.

These three basic steps will put your organization on the quick path towards resilience in 2016 and beyond. Don’t let this resolution go unfulfilled. Resolve to be resilient this year by carving out a little time each month to make incremental progress on your plans and preparedness efforts. The payback for your time investment will be huge when faced with the next crisis or disaster, and it may save your organization and your livelihood. Our mission is to support you in these efforts, so please let us know if we can assist you. We look forward to partnering with you to keep this critical resolution in 2016.

Top 5 Readiness Steps for 2015

As the calendar is now firmly into 2015, it is the perfect time to take action towards improved readiness for whatever 2015 may bring to your organization. Last year saw a number of trends, old and new, dominate the headlines for business disruptions. Organizations that want to stay “ahead of the curve” must head these lessons learned from 2014. The following readiness steps will address the key areas of vulnerability that were underscored by last year’s news, and will help keep your organization ready for these increasing threats.

1. Make Data Security a Top Priority. Although not a new trend, this issue hit new heights last year, including the Sony Pictures breach that many believe to be the most destructive cyberattack in U.S. history. Organizations of all sizes and industries are vulnerable to this growing threat, and it is imperative that all organizations conduct a comprehensive security assessment to identify security vulnerabilities and solutions to address each gap in your data security. Don’t let another year go by without addressing this top threat to the continuity and survivability of your organization.

2. Develop or Improve a Remote Work Strategy. Last year, and even early 2015, saw a number of winter storms shut down entire states for days, forcing many organizations to take a closer look at their remote work strategies. The ability for employees to work remotely is no longer a fringe benefit; it has become a foundational requirement for the business continuity of any organization to respond to a variety of threat scenarios. Make sure your organization has a robust strategy to address the long-term ability of all employees to work remotely. For many organizations this strategy will include some sort of cloud option to allow employees to continue working even if the corporate servers sitting in an office are unavailable due to power or internet loss. Make sure your remote work strategy includes security and other policies to address the use of personal devices, location of corporate data, and other issues.

3. Assess and Implement a Cross-Training Plan. While the Ebola outbreak so far has been mostly isolated from the United States, it offered a grim reminder of the pandemic threat our country will face at some point in the future In South Carolina and other states, the seasonal flu virus had a significant impact on absenteeism last year. These public health crises underscore the requirement for organizations to conduct a comprehensive assessment of cross-training gaps in their critical functions. Make sure each of your critical business functions have at least two levels of back-up personnel to fully support these functions if necessary. Then develop a plan to cross-train additional personnel where necessary.

4. Train Staff and Test Plans. The Ebola outbreak also revealed the lack of training and testing in the hospitals and other health care organizations that were exposed to an infected patient. Whatever plans your organization currently has, including Business Continuity Plans, Emergency Management Plans, and Disaster Recovery Plans, commit to a training and testing program in 2015. Time and again we see that these plans cannot be relied upon if they are not routinely tested. Recently we facilitated the sixth exercise in as many years for a South Carolina client that resulted in 33 action items to improve their plan. We cannot overemphasize the critical need for, and unique value that, plan exercises have for all organizations.

5. Identify and Empower a Readiness Champion. In our work with many businesses, municipalities, and communities last year it was clear that this key ingredient led to the most prepared and resilient organizations. This year will be similar to other years in that there will be multiple priorities tugging on the limited resources of most organizations. Who will take a stand for committing to the readiness for, and implementation of, the items listed above in your organization? Each organization must have a Readiness Champion to keep making incremental progress towards resilience. Don’t let your organization fall behind in its readiness for whatever 2015 may bring. Be a Readiness Champion and start planning today. If you need any help we would be happy to partner with you in this effort.

Atlantic can help your organization succeed in each of these five readiness areas. Contact us today if you have any questions or to request a complementary assessment and consultation.

Business and Community Hurricane Preparedness Often Falls Short

June 19, 2014Scott CaveNews

By Scott Cave, Principal, Atlantic Business Continuity Services

Hurricane Season is here, and with it comes the annual predictions, prognostications, and planning tips. However when it comes to preparedness for hurricanes, many businesses and organizations don’t go far enough in their preparations and planning. Think about it: when was the last time you heard a story where an organization’s leader states that they are quickly resuming normal operations thanks to their highly effective hurricane planning? The unfortunate fact is that most organizations do not really understand how to plan for hurricanes or other disasters, and even when they do plan, their planning is often not comprehensive or flexible enough to lead to a successful recovery.

There are usually two critical shortcomings in an organization’s hurricane planning: (1) not enough detail for exactly how to recover and resume normal operations after a hurricane, and (2) lack of adequate planning for the most unpredictable variable in their plan: availability of their people.

After reviewing many hurricane plans we have observed a troubling trend. Most plans are very detailed in the steps leading up to the hurricane but very limited in prioritizing and spelling out the specific actions to take after the hurricane passes. While many organizations have practiced getting ready for an approaching hurricane, very few have the experience of recovering from a major hurricane. Therefore most organizations simply don’t have that real-life experience to draw from when writing that part of the plan. As a result, the post-hurricane steps, or the recovery phase of the plan, is often brief, leaving the entire organization at risk for a poor recovery.

Similarly, most organizations don’t fully consider the unpredictability of the human factor in hurricane response and recovery. They often assume that key employees will be ready and able to perform their duties on a normal schedule, either at the office or remotely. The hard lessons from Superstorm Sandy were that organizations had unrealistic expectations of their employees, or they didn’t go far enough in planning for the worst case, such as employees being unable to work for long periods of time because their homes were destroyed. Organizations also failed to set-up remote recovery sites at locations outside the region, and even if they did, they neglected to consider that employees either could not travel to those sites or were unwilling to leave their families or community while in need. The bottom line lesson: even with perfect planning in other areas, communications, technology, facilities, and others, without proper planning for the availability of key people the plans fell short of their intended purpose, with the sad result that many organizations may never fully recover.

To avoid these common shortfalls, review your hurricane plan while asking these questions:

How much detail does the plan devote to hurricane response (pre-storm) vs. hurricane recovery (post-storm)?

Does the plan adequately address all of the staffing, technology, communications, operational, facility, and other issues your business or organization will likely face for weeks or even months after a major hurricane?

Do you assume too much about your employees’ ability to work following a hurricane?

Have you discussed the impacts of a hurricane with each key employee to understand their family and home preparedness plans, and how those plans may or may not fit with the business plan?

Businesses and organizations that ask these tough questions about their hurricane plan will be better prepared and poised for a quicker and more effective recovery.

Preparing for Hurricanes – The 4 P’s of Preparedness

June 17, 2014Scott CaveNews

4p's of preparing

People

  • Create an Emergency Contact List with in-state and out-of-state contacts for each employee.
  • Consider reserving hotel rooms for key employees and their families so you can stay together with key people during the evacuation.
  • Partner with employees to plan for their families and homes so their personal plan can coordinate with your business/organizational plan.
  • What are your critical vendors going to do during a major hurricane? How will you contact them and do they have a plan to continue operations after a major hurricane?
  • What do your customers/stakeholders need or expect from you during a major hurricane? What do you need to communicate to them in advance?

Places

  • Find an alternate workplace at least 150 miles inland. Consider hotels, business office parks and business associates in the Upstate who may have extra space available to lease.
  • Protect your facility with hurricane windows/shutters/panels. Identify who will install these devices and when in response to an approaching storm.
  • Consider a generator for back-up power. What size do you need, what will the fuel source be, and what will it power?
  • Can you conduct work remotely on a computer without a connection to the office computers or servers? Will you be able to access e-mail while your office is “down”?
  • Can you forward your main phone and fax to a remote location? How long does it take before the forwarding is effective? Can your cell phone or other device receiving the forwarded calls handle the volume of calls you expect?
  • How quickly will you be able to return to your office after an evacuation? Talk to your local County Emergency Management office to understand the Re-Entry process into your County. You should register your key employees in advance with your County Emergency Management office to allow access through Checkpoints before the public has been given permission for Re-Entry.

Property

  • Complete a inventory of all physical assets, including computer hardware and other critical equipment.
  • Schedule an Insurance review with your agent. Know what is covered, what is not covered, and what types of records you’ll need to file a claim. Do you have adequate coverage for the current value of your assets?
  • Determine financial records and hard copy records to be protected. How will you protect them from water, wind, etc?
  • What types of physical resources need to be packed for an evacuation? Ask all employees to identify critical files, books, etc. that they need to take with them during an evacuation.

Processes

  • Document all critical processes or functions so there is a written procedure that someone else can follow if necessary.
  • Consider cross-training so more than one person can perform each critical process.
  • Create list of supplies, resources, and vendors required to complete these critical processes.

For assistance in preparing a plan to protect your business or organization, contact Scott Cave at 843-879-5025.

Hurricane Season Already?

April 9, 2014Scott CaveNews

storm season imageStart Planning Now for a Better Recovery

After a long winter of ice storms, snow, and cold temperatures, we barely get to enjoy the first days of Spring before the predictions begin for this hurricane season.

Will we see El Niño this year leading to less hurricane activity in the Atlantic?

How warm will the tropics be this year, and what will that mean for hurricane intensity?

These and many other hurricane questions are often difficult to answer accurately and confidently, even by the experts.  However there is one question with a simple and certain answer.

When should you start planning for Hurricane Season?  Now.

Hurricane Season begins June 1 and runs through November 30.

Although most of the powerful hurricanes generally occur between August and October, we have seen tropical systems appear earlier and sometimes even before the official June 1 start of the season.  The reality is that we never know when and where these systems will form, so best practice is to have your organization’s plan ready to go by June 1.

When you consider the difficultly in completing this type of planning during the summer months with vacation schedules and other competing priorities, the best time for most organizations to begin and complete their hurricane planning is in April and May.

We have reviewed many hurricane plans from a variety of organizations, businesses, and municipalities over the years, and have seen first-hand where most of these plans fall short.  Following are three of the most common issues we see in hurricane plans that could lead to a poor or lengthy recovery from the next storm.

Does your Hurricane Plan suffer from any of the following issues?

1) Detailed preparation but vague recovery

Most hurricane plans we review fall into this trap.  The plan may have 20 pages of detail covering the actions to be performed leading up to the hurricane, but only one or two pages of actions after the hurricane.  The preparatory steps are important, but the recovery steps are even more important.  The purpose of your plan should be a quick and effective recovery, so don’t skimp on this section of your plan.

2) Assumption of immediate return

Many hurricane plans assume that everyone will be able to return to their office, business, and homes very soon after the hurricane passes.  Unfortunately, the failure to plan for lengthy evacuations can lead to disastrous results, and these stories have been told repeatedly after Katrina and Sandy.  Make sure your plan anticipates the need to establish temporary office and housing inland for extended periods of time.

3) Ignoring home, family and pets

Some hurricane plans include paid hotel rooms for a management team or emergency team of key staff members.  Unfortunately these plans often fail to include family members and pets, which puts people in a difficult position when they are weighing their family vs. job responsibilities.  Other plans do not allow enough time off for staff to prepare their homes and families for an approaching hurricane, or to be home to recover and repair damage after a hurricane.  Make sure you plan for these human elements to ensure that your people can balance job vs. home demands during these stressful times.

We will cover additional hurricane planning tips in future articles.  Please share your questions about your hurricane plan so we can address those as well.

RESOLVE TODAY:

Now is the time to start, review, or update your Hurricane Plan.  Start by taking our online Readiness Assessment to benchmark your organizational readiness for hurricanes and other disasters.  Then contact us for a complementary review or your Hurricane Plan by one of our certified experts.

Basic Steps to Get Started with your Business Continuity or Emergency Management Plan

March 26, 2014Scott CaveNews

Take the initial step by grading your organization’s preparedness level with Atlantic’s Readiness Assessment.

steps to better preparednessAlready 2014 has brought a number of disasters and disrupting events to our region. A series of winter storms in January and February closed roads and bridges, brought down power and utility lines, and left the State of South Carolina with approximately $500 Million in clean-up costs.

Then earthquakes rattled parts of Georgia and South Carolina: first a 4.1 magnitude earthquake near Aiken that was felt by many in Columbia and Augusta, followed by a 3.0 magnitude earthquake near Summerville.

These recent events remind us that we must always be ready to weather the next storm in whatever form it takes, so we can minimize disruptions to our organizations. The problem is that these events are occurring with regular frequency and are often unpredictable in their timing and impact. So how can your organization determine its current state of readiness for future events?

Ice storms, power outages, hurricanes, IT failures – Too much to plan for & where would I begin?

Atlantic’s newly updated Readiness Assessment is a quick and simple way to measure your organization’s readiness for the impacts caused by future disruptions or disasters. By answering just 11 basic questions with multiple choice answers, you will receive a graded score that benchmarks your organization’s current state of readiness. Upon completion we will send you a scorecard of your answers, including recommendations to improve your readiness. This free service is our way to help organizations understand where they are today, what they need to work on, and provide some steps to guide the way to improved resiliency. Over time, your organization can also retake this assessment and measure your progress.

What we’ve learned through our work with numerous organizations, is that almost all of us overrate our level of readiness, and the resulting chaos and confusion in the face of emergencies and disruptions is often very costly to organizations and their reputation. At a recent business continuity workshop we facilitated in New Bern, NC, the participants commented afterwards that they didn’t realize how unprepared they actually were when they walked in. Don’t let your organization fall into the trap of false confidence and lack of preparedness. In just five minutes, you and your key senior leaders can easily assess your organization’s readiness and start your path towards improved future resilience.

RESOLVE TODAY:

Take our Readiness Assessment to learn your organization’s current level of preparedness for future disrupting events. Then ask your senior leadership team to independently take the Assessment. Compare your results to begin a surprisingly useful dialogue toward better preparedness and resilience.

Plus, the Readiness Assessment Report you’ll receive provides specific recommendations to start your path towards improved resilience. It’ll be the best five minutes you invest today.

Take Readiness Assessment now

 

A Real Life Example of How a Business Continuity Plan can Save Your Business

Mount Pleasant IT Firm Dodges Catastrophe

On the night of September 16, 2013, lightning struck a two-story office building along Shem Creek in Mount Pleasant, South Carolina.

A security alarm immediately notified employees and triggered a call to the fire department.

“I could see smoke pouring out of the windows by the time I got to the office around 7 o’clock,” said Willis Cantey, founder of Cantey Technology.

Lightning surged through the IT company’s network connections, despite surge protection devices, and started a blaze which destroyed their network closet. Even though the building didn’t burn to the ground, the fire melted and burned cables, computer hardware and networking equipment beyond repair.

“It looked like a charred marshmallow,” said Cantey, describing the damage he surveyed in the aftermath.

When you run an IT company and hosting client servers and data is your bread and butter, the destruction of your network infrastructure is the last thing you want to happen.

But, despite the fact that Cantey and his staff were forced to work in a temporary location for several weeks, their clients never felt the effects of the disruption.

“Our clients had no idea.”

Cantey Technology’s 200 clients had no idea lightning struck the company’s office, because there was no interruption in service.

Five years ago, Cantey began implementing a business continuity plan. This involved moving all of his client servers to a remote data center and scheduling continual data back-ups.

Before the fire, Cantey Technology’s data was safely stored in Immedion’s Ladson, South Carolina data center. The data was still there after the fire.

The data center even allowed Cantey and his employees to set up a temporary office in its conference room, so they could have a central location from which to continue serving their customers.

Had Cantey not put a plan in place, he firmly believes his story would’ve turned out much differently.

“If we didn’t take continuity of operations seriously, if we had our client servers on site, didn’t back up data, we wouldn’t be in business right now.”

Cantey and his 17 employees are now back in their office. Reflecting on his experience with disaster, he urges business owners to think about the ‘what ifs’.

“What if there is a fire? What do you do the next day?”

Cantey says the bottom line is to have a plan. For him, it provided a roadmap to follow during the recovery process, so he didn’t lose customers. Having a plan ultimately saved his entire business.

And here’s a little known fact: Atlantic’s planning processes will prepare you for many potential disruptions to your business. Fire, flood, hurricane, loss of key employee, IT meltdown and more. Remember, we can’t predict; but we can plan. Just ask Willis Cantey.

Interested in a faster recovery from any disaster? We can help you get started. Contact us today for a no cost, no obligation site visit.